FAQs

1. Where do you ship?

We currently ship to the United States only. At this time, we do not offer international shipping outside the United States unless otherwise stated on our website or at checkout.

2. How long does it take to receive my order?

Orders are usually processed within 1-3 business days after payment has been confirmed.

Standard Shipping usually takes 7-12 business days, and Expedited Shipping usually takes 5-7 business days.

Please note that the total delivery time includes both processing time and shipping time. Delivery estimates may vary due to carrier operations, weather, holidays, peak seasons, or other unexpected delays.

3. How much does shipping cost?

Standard Shipping costs $9.99, and we offer free standard shipping on orders over $69.

Expedited Shipping costs $19.99.

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

You can use this tracking number to check the delivery status of your package at any time.

5. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us within 24 hours after placing your order. We will do our best to assist you before the order is processed.

Once an order has been processed or shipped, we cannot guarantee that address changes can be made.

6. What is your return policy?

We accept returns for eligible products within 30 days of delivery.

To be eligible for a return, the item must be new, unused, in its original condition, and in its original packaging if applicable.

Please contact us at service@quamacca.com before sending any item back. Items returned without prior approval may not be accepted.

7. What should I do if I receive a damaged, defective, or wrong item?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at service@quamacca.com.

Please include your order number, a clear description of the issue, and photos or videos showing the product condition and packaging. We will review your request and provide further instructions.

8. How can I contact customer support?

If you have questions about your order, shipping, returns, refunds, products, or general inquiries, please contact us at service@quamacca.com.

Our business hours are Monday-Friday, 9:00 AM to 5:00 PM (Hong Kong Time, HKT, UTC+8). We aim to respond to customer inquiries within 24 business hours.